Refund and Returns Policy
At Medco Distributions, customer satisfaction is important to us. We strive to provide high-quality products and reliable service. Please read our return policy carefully before making a purchase.
1. Eligibility for Returns
- Returns are accepted within 14 days of the delivery date.
- Items must be unused, unopened, and in their original packaging.
- Proof of purchase (invoice or receipt) is required.
- Returns must be authorized by our customer service team before sending any items back.
2. Non-Returnable Items
We do not accept returns on:
- Opened or used products.
- Perishable or hygienic items (e.g., gloves, masks, tissues).
- Custom or special orders.
- Clearance or final sale items.
3. Return Process
- Contact us at [Insert Email or Phone] with your order number and reason for return.
- If eligible, we’ll issue a Return Authorization and instructions.
- You are responsible for return shipping costs unless the item is faulty or incorrect.
- Upon inspection, we’ll notify you of the approval or rejection of your refund.
4. Damaged or Incorrect Items
If your order arrives damaged or you receive the wrong item:
- Contact us within 48 hours of delivery with photos of the damage or error.
- We’ll arrange for a replacement or a full refund, including shipping costs.
5. Refunds
- Approved refunds will be processed to your original payment method within 5–10 business days.
- Shipping fees are non-refundable unless the return is due to our error.
6. Exchanges
We do not offer direct exchanges. If you wish to replace an item, please return the original product (if eligible) and place a new order.
7. Contact Us
For any questions about returns or refunds, contact us at:
Email: medcoworld@gmail.com
Phone: +1 929-280-9807
Address: 1285 Williams st Buffalo ny 14206, Buffalo, NY, United States, New York